ITIL Service Management

The 3-Day ITIL® 4 Foundation course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. ITIL 4 takes candidates through a service value system that provides a holistic picture of what it really means to contribute to business value.

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is digital technology, the changes created by which requires organizations to work differently – the need for an effective Digital & IT Strategy being clear.

The 5-day ITIL®4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This 3-day course will describe how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included.

To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value 3-day course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services.

Organizations are becoming increasingly digital-enabled and the scope of the High Velocity IT 3-day course is the primary activities in the digital value chain.

This 3-day course explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. Thorough planning creates a shared understanding of how work will be organized and managed, allowing contributors to understand their roles and to coordinate and collaborate efficiently and effectively.

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is digital technology, the changes created by which requires organizations to work differently – the need for an effective Digital & IT Strategy being clear.

This ITIL 4 Foundation ​training is accredited by Peoplecert and is designed to introduce delegates to the management of IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved in response to technology changes and new ways of working including DevOps and Agile.

This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status. It will provide candidates with an understanding of new ITIL 4 concepts and definitions, as well as the key differences between ITIL 4 and previous versions of ITIL. It will also provide an overview of key elements from the four ITIL MP modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve

The ITIL 4 Specialist Create, Deliver and Support module builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services. CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services.

The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services. It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

The ITIL 4 Specialist High Velocity IT module builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who are working with or towards the delivery of digital products and services. It will help aspiring organizations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement.

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

The 3-Day ITIL® 4 Foundation course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 takes candidates through a service value system which provides a holistic picture of what it really means to contribute to business value. This is a private Vocalink only event.

Service Integration And Management (SIAM®) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. The Service Integration And Management (SIAM®) Foundation exam will test your knowledge and understanding of the terminology and the core principles. The SIAM® Certification covers themes such as the potential benefits as well as the challenges and risks of implementing Service Integration And Management.

Why do so many transformation projects fail to deliver the lasting benefits envisaged? The reasons are many and varied but at their core is the basic, inescapable fact - it is people who makes changes work.