BCS Certificate in Business Analysis Practice Training
This BCS Certificate in Business Analysis Practice course takes you through an end-to-end holistic business analysis process. This holistic approach considers four aspects of a business system: the processes, the people, the organisational context, and the technology. Starting with the rationale for a holistic approach, the course provides a clear understanding of the strategic context and the project discipline needed for business analysis.
Description
Module 1: The Rationale for Business Analysis
- Recognising the business change life-cycle
- Clarifying the role of the business analyst
- Examining other roles in business change
- Understanding the framework for business analysis
Module 2: Understanding the Strategic Context
Internal and external analysis
- Analysing the Internal analysis
- Surveying the business landscape with external analysis
Linking to the internal and external business environment analysis
- Performing a SWOT analysis
- Using a SWOT analysis
- Identifying the strategic context
Executing strategy
- Balanced Business Scorecard
- Recognising Critical Success Factors and Key Performance Indicators
Critical success factors and key performance indicators
- Identifying Critical Success Factors (CSFs)
- Creating Key Performance Indicators (KPI)
- Setting performance targets
- Deploying the balanced business scorecard as a frame
Module 3: Business Analysis Project Discipline
- Identifying the Terms of Reference and/or Project Initiation Documentation
- Clarifying business and project objectives
Module 4: Understanding the Current Situation
Stakeholder identification
- Stakeholder wheel
- Other potential sources of information
Investigative techniques
- Investigating the current business situation
- Interviews
- Observation
- Workshops
- Document Analysis
- Focus Groups
- Questionnaires/Surveys
The Business Analysis Process Model
- Stages of the business analysis process model
- Considering the perspectives
- Analysing the needs
- Evaluating the options
- Defining the requirements
Investigating the situation
- Interviewing stakeholders
- Effective Requirements Workshops
Representing a holistic view of the business situation
- Taking a holistic view
- Using various documentation techniques
- Rich pictures
- Mind maps
- Fishbone diagrams
Module 5: Stakeholder Analysis and Management
Identifying, categorising and analysing stakeholders
- Defining stakeholder types
- Deploying the Power/Interest Grid
Stakeholder management strategies
- Levels of power and interest
- Building a communication strategy
Understanding stakeholder perspectives
- Analysing stakeholders with CATWOE
- Creating business activity model
Module 6: Modelling Business Processes and Requirements
Creating a process model
- Pinpointing business events
- Developing the business process model
Modelling system functions and data
- Use case diagrams
- Entity Relationship Diagrams and Class Models
Module 7: Defining the Solution
Gap analysis
- Identifying areas of concern
- Analysing the gap with POPIT
Introduction to Business Architecture
- Definition of Business Architecture
- Business Architecture techniques
Module 8: Making a Business and Financial Case
Structuring the business case
Identifying and shortlisting options for business change
Identifying and categorising costs and benefits
- Tangible and intangible costs and benefits
- Investment appraisal techniques
Identifying and categorising risks
- Identifying risks
- Assessing the impact of the risks
- Assessing the probability of the risks
- Risk management approaches
Identifying impacts
- Organisational culture
- Organisational behaviour
The business case life-cycle
Prerequisites
Experience at the level of:
- Introduction to Business Analysis Training: Defining Successful Projects
- BCS Foundation Certificate in Business Analysis